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- Is my Spectre x360 15 bent?

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06-21-2019 02:48 AM - edited 06-21-2019 03:27 AM
I recently purchased a refurbished HP Spectre x360 15-DF0013DX and just received it today. It has been great, but I noticed that it seems like the lower right corner of the laptop chassis is slightly bent upward (check the image). It doesn't really affect anything but when I rest my hand the opposite corner (the upper left corner, right under the screen) kinda bumps up a little bit. I can tell by eyes that the chassis is slightly bent, like about 1mm off or so, but I don't really know if this is problem - both side of the chassis seem "curved" but a little too much for the right side? I don't want to rush to conclusion since I bought this on Amazon and I am not in the US so shipping problems and if it turns out it's not actually a defect then it would cost me a lot, so I just want to ask for your opinion.
Update: So I just try to see it in tablet mode and it's undeniably bent. See in the image how the left corner of the lower part (actually the right side of the chassis in laptop mode) is touching the desk while the right corner is not and the right corner of the upper part is pointing slightly upward.
06-23-2019 10:18 AM
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This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
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Asmita
I am an HP Employee