• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Hp Spectre x360 15-DF0013DX
Microsoft Windows 10 (64-bit)

I recently purchased a refurbished HP Spectre x360 15-DF0013DX and just received it today. It has been great, but I noticed that it seems like the lower right corner of the laptop chassis is slightly bent upward (check the image). It doesn't really affect anything but when I rest my hand the opposite corner (the upper left corner, right under the screen) kinda bumps up a little bit. I can tell by eyes that the chassis is slightly bent, like about 1mm off or so, but I don't really know if this is problem - both side of the chassis seem "curved" but a little too much for the right side? I don't want to rush to conclusion since I bought this on Amazon and I am not in the US so shipping problems and if it turns out it's not actually a defect then it would cost me a lot, so I just want to ask for your opinion.


IMG_20190621_172559.jpg

 

Update: So I just try to see it in tablet mode and it's undeniably bent. See in the image how the left corner of the lower part (actually the right side of the chassis in laptop mode) is touching the desk while the right corner is not and the right corner of the upper part is pointing slightly upward.

 

IMG_20190621_181839.jpg

1 REPLY 1
HP Recommended

Hi @minhtuantrinh

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.