• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-15-2021 11:33 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc1xxx
Operating System: Microsoft Windows 11

I had bought my laptop in December 2019. And now my laptop battery is not charging and showing to be weak. Is it covered under warranty? 

My device details. 

MODEL
OMEN by HP Laptop 15-dc1xxx
SERIAL NUMBER
5CD9362RXD
OPERATING SYSTEM
Microsoft Windows 10 Home Single Language
- Release ID: 2009
- Version: 10.0.19043
- Build: 19043
CPU
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
- Clock speed: 2592Mbps
- Description: Intel64 Family 6 Model 158 Stepping 10
GPU
NVIDIA GeForce GTX 1650
- Refresh rate: 60Hz
- Driver version: 30.0.14.9649
Intel(R) UHD Graphics 630
- Refresh rate: 60Hz
- Driver version: 27.20.100.8476
RAM
RMSA3260ME78HAF-2666
- Capacity: 8GB
- Type: DDR4
- Default clock speed: 1333MHz
8ATF1G64HZ-2G6E1
- Capacity: 8GB
- Type: DDR4
- Default clock speed: 1333MHz
AUDIO
USB Audio Device
NVIDIA High Definition Audio
Intel(R) Display Audio
Realtek High Definition Audio

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2021 11:38 AM

HP Recommended

Hi,

I believe the battery is not covered under warranty unless there is a manufacturing defect.

It is normal for a battery to lose a noticeable amount of charge capacity after 18 - 24 months of use.

 

Hope it helps,

David

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-15-2021 11:38 AM

HP Recommended

Hi,

I believe the battery is not covered under warranty unless there is a manufacturing defect.

It is normal for a battery to lose a noticeable amount of charge capacity after 18 - 24 months of use.

 

Hope it helps,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.