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‎05-10-2022 04:06 AM - last edited on ‎05-10-2022 07:25 AM by Retired

HP Recommended
Product: HP Pavilion x360 Convertible 14-dw1000 (260S3AV)
Operating System: Microsoft Windows 11

Hi,

 

I have never used the pen that came with my laptop and decided to today. I have charged it. I can't tell if it's on. It lights up white/blue whilst plugged in but then nothing when it's unplugged. I have tried tapping and holding it down in the screen, I have tried pushing the buttons. I have replaced the tip . I've tried using plugged in and not plugged in. Bluetooth can't find it so I can add the device to the laptop. Very frustrating, can anybody help. Is it broken? Warranty Ran out 4 days ago 😅😐. Programme is installed in laptop so that I can change what buttons do. Both set to default. 

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1 REPLY 1

‎05-10-2022 04:30 AM - edited ‎05-10-2022 10:45 PM

HP Recommended

You need to press and hold the eraser button at the end of the HP Pen for 5 to 7 seconds for checking the battery in an HP Pen. A small LED light ought to turn on. A green light refers to a charged battery, while a red light refers to it's almost flat & needs to be replaced. No light indicates that the battery is dead.

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