Is program sp78033.exe a scam

[kal4]

I am not sure if the operating system is 32 or 64 bit, but i am definitely windows 10.

I got a message to apply the latest windows 10 update, so i applied it, and when it was finished i got the message "AccelerometerST.exe - system error" - file VCRUNTIME140.dll was not found.

I Checked on the website and followed a post that stated, uninstall HP 3D DriveGuard, restart notebook and then reinstall DriveGuard from http://ftp.hp.com/pub/softpaq/ap78001-78500/sp78033.exe

All went well, this got rid of the message. However, i was away from my notebook for a while and now when i switch it on windows 10 starts up, but there is no user/password box for me to log on with.

I dare not use my laptop for fear i have been scammed. Could someone please let me know if this is a scam or if it is legit?

and what do i need to do next to get safely logged into my notebook.

[Tofy]

Few questions so I can understand your problem.

So, you set a password for your PC, then when you upgrade your OS it vanished?  Where did you get that message -that tells you to update to Win 10- from?

BTW, if you want to know what OS are you running (32 or 64), go to ThisPC/ThisComputer/MyComputer  > Computer tap on the top of the page > system info.

[kal4]

My antivirus software, bullguard, stated that a windows update 1703 was missing, so my pc was vulnerable. The next time i switched my pc on it said to install the update, so this is what i did.

I just didn't know if sp78033.exe was legit? as after i had run it i couldn't logon to my pc and the password box wasn't visible.

I have spoken to a couple of people since and this seems to be a feature of windows occasionally and nothing specifically to do with the update. I had to do Ctrl+Alt+Del and Backtab several times in various combinations and the password box now appears. So i can now logon to my notepad.

[Jeet_singh]

Hi @kal4,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP notebook stuck while turning on the PC. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to boot into Safe mode and remove the check from Safe boot?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:

Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the check box next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.

For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎

I hope this helps. Let me know how it goes for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[kal4]

As i said in my previous post, I am now sorted and have the password box back.

I had to do Ctrl+Alt+Del and Backtab several times in various combinations and the password box now appears. So i can now logon to my notepad.

[Jeet_singh · Accepted solution]

Hi @kal4,

Thank you for replying,

I'm glad to hear you found the solution you were looking for. Just wanted to check if everything is working fine or do you still have any issues with the PC. 

If you do need any further assistance, please don't hesitate to reach out to us again. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,