• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-28-2019 12:15 PM

HP Recommended
Product: HP 2012 90w Docking Station
Operating System: Microsoft Windows 10 (32-bit)

Having problems across the board in multiple classrooms with SMARTboard technology is not wanting to work, and mice pointers are getting stuck on the screen in the upper right quadrant with the HP probook 650 when docked to the HP 2012 90w Docking Station. When vga cords are plugged directly into the laptop, the mouse and board work without a hitch. When docked, there is a "ghosting" effect off to the right side of all icons, browser windows, pictures, and lines written in SMART notebook. I've updated all drivers, Windows Updates are all up to par, and I tried to manually search for any kinds of updates for this docking station, but found that there were none to be downloaded. Is this a compatibility issue? What can be done??

1 REPLY 1

‎08-28-2019 01:46 PM

HP Recommended

@jstech 

 

Yes it is. But it is not compatible with your machine. Please check

 

  90w.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.