Is the Nightfall Black Aluminium HP Envy x360 supposed to be slightly purple?

[SamuelC]

Last week I ordered a Nightfall Black Aluminium HP ENVY x360 Laptop - 15-ee0000na, however after receiving the product, it is in fact slightly purple instead of black as expected. Is this intentional or have I received a different product from what I ordered?

Thanks for any help.

[sandytechy20]

@SamuelC

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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[SamuelC]

Hi Sandy, thanks for the response. The product name is:

HP ENVY x360 Laptop - 15-ee0000na

and the product number is:

9QZ59EA

Hopefully this makes things easier to clear up!

Thanks,

Sam

[sandytechy20]

@SamuelC

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.