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HP Recommended
HP Laptop PC 15s-fq2000
Microsoft Windows 11

Hi,

 

Which HP wizard can help?

 

I have regrettably purchased the HP Laptop PC 15s-fq2000 (277G5AU) (specifically the 15s-fq2037na variant).

The keyboard is awful, slim grey lettering on silver keys that are so difficult to see and use, additionally so due to the glare/shine they give off from any light. A total design fault. A shame as HP used to be a good make, I guess things are changing.

I thought it was only my experience as a wearer of glasses however looking into it online, it's a common theme but no solutions other than awful stickers to put on the keys or buy a really expensive model, about £300+ more.

Unfortunately it's too late to return the laptop and I'm on a budget. Using an external keyboard isn't practical. 

 

Is there a way to replace the silver keyboard keys or entire keyboard top with either;

1) Minimum - Black keys with white lettering.

2) Ideally - Backlit, Black keys with white lettering.

 

I have seen within the Maintenance and Service Guide there are replacement keyboards and their reference numbers, but nothing in black, only grey, white and the original silver.

I don't know if the HP black laptops use the same keyboards and if they did, which one would be a compatible replacement part?

 

Thank you to anyone who can help!

1 REPLY 1
HP Recommended

Hi @ASasking

 

Welcome to the HP Support Community. I see that you are facing issues with your HP Laptop PC 15s-Fq2000. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.