Is there someting wrong with Hp's Support Assistant

[RJ57]

I try to go to the support assistant but I run it and it always says this been this way for months ??????

[RJ57]

or is this normal for support assistance.........

[RJ57]

Over 78 views and no reply's. Am I the only one experiencing this problem or is this just normal. I see that hp upgrading it web site could this be the problem. thanks in advance

                                                                                                             Rick

[RJ57]

>bump<

[RJ57]

>BUMP<

[Riddle_Decipher · Accepted solution]

@RJ57 We appreciate your patience, that said, Greetings from the HP Community!

It looks like there's an issue with the HP Support Assistant installed on your device as it usually doesn't stay on that screen for that long, I suggest you restart the computer and check if it works fine, if the issue persists, try the below steps:

1. Turn off antivirus software and the firewall.

2. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.

3. Download and install the latest version of HP Support Assistant.

4. Restart the computer to complete the installation process.

   When the system restart is complete, the HP Support Assistant icon displays on the task bar.

5. Click the HP Support Assistant icon to open the application.

   If HP Support Assistant is working correctly, you are done. Turn on the antivirus and firewall software.

   If HP Support Assistant is still stuck gathering information, continue with the remaining steps.

6. Uninstall HP Support Assistant.

   1. In Windows, search for an open Uninstall a program.

   2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

      Figure : Uninstall HP Support Assistant

      

      note:

      If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.

   3. Click Yes on the Programs and Features screen to confirm that you want to uninstall HP Support Assistant. Restart your computer to complete the process.

      Figure : Uninstall confirmation

      

7. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:

   1. Click Download HP Support Assistant.

      Figure : HP Support Assistant website

      

   2. When the download bar is displayed at the bottom of the screen, click Save.

   3. When the download completes, click Run, then follow the on-screen instructions. This might take a few minutes to complete.

   4. When the installation completes, select Yes, then click Finish to restart the system.

   5. When the system restarts, the HP Support Assistant icon displays on the task bar. Click the icon to open the application.

      If HP Support Assistant is working correctly, you are done.

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