Issue after giving to service center

[Overlord07]

I own a HP omen 15-ek0015tx. 

1. After a suggestion from Hp customer executive on call, I took my laptop to an Authorized Hp Dealer to get a new ram installed.

2. Before Installation the HP Authorized Dealer took a picture and then installed New Ram.

3. The Laptop didn't boot up and the power button kept blinking, so I took the laptop to the Service center.

4. The next day they say my motherboard has thermal issues but as I already have the picture of the laptop before giving it to the service center you can clearly see no thermal issue on the motherboard.

5. You can see from the before and after picture there is a clear difference. Before no such issue existed, but after there was a burn on my motherboard. Also the original screws were different after coming from the service center.

Kindly zoom in on the pictures and see the difference between before and after pictures. See there's no issue on the motherboard and also the original screws are missing.

Despite multiple complaints all I'm getting to hear is kindly wait for 24-48 hours. This has been the case for a month now. All my work has come to a halt. I have sent mails, sent the pictures and mentioned the time to prove my points but they don't do anything. Giving my laptop to the service center has been the worst decision for me, even after clear signs of mishandling they don't solve my issue.

Moreover they have informed my issue as no power issue and thermal issue which is completely false. My only issue was power button is blinking but laptop is not booting. They have completely written false information "No power Issue" and from the pictures you can see the motherboard clearly.

[Overlord07]

I need help with this, Kindly help me with the further process so i can get this investigated properly. I have the time, date and pictures to back my claim, I need my laptop repaired. I would never have given it to the Hp service center if i knew such mishandling will happen.

[Sneha_01]

Hi @Overlord07 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support