• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-13-2024 12:18 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8VD47AV)
Operating System: Microsoft Windows 10 (64-bit)

Recently I bought a powerbank (100W) for my laptop. Unfortuantelly,  it didn't work - when plugged to the laptop nothing happened (yes, it worked with other devices).

I checked the manual and saw that 100W isn't one of mentioned "Operating voltage and current" combinations listed, so I bought another powerbank (65W), this time with amperage/voltage parameters listed in the manual. Again, it didn't work.

The port seems to be fine as I'm able to charge my phone through it.

What might be the issue?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2024 01:35 PM

HP Recommended

@MrHabsburg 

 

 

I can not get its specs  but the following machine

 

          HP Pavilion Gaming 15-dk10000 Laptop PC (8WQ70AV)

 

It use 200W charger, 100W is too weak, it should charge your machine during off.

 

Regards

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-13-2024 01:35 PM

HP Recommended

@MrHabsburg 

 

 

I can not get its specs  but the following machine

 

          HP Pavilion Gaming 15-dk10000 Laptop PC (8WQ70AV)

 

It use 200W charger, 100W is too weak, it should charge your machine during off.

 

Regards

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.