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‎09-01-2019 05:20 AM - last edited on ‎09-01-2019 11:01 AM by Retired

HP Recommended
Product: W4S43UC#ABU
Operating System: Microsoft Windows 10 (64-bit)

on the latest driver 25.20.100.6472 (10.12.2018), one on five times I have black screen after system started (cold start or restart)(when I see black screen, computer works - I connected it to tv via hdmi and I see desktop). When I rollback driver to 20.19.15.4457(10.05.2016) the graphic card works better, but windows 10 not once do update and update me driver and I must after it rollback driver again... Could you remove this error driver or help me for some better as latest? so I cannot rollback constanly driver? I have hp zbook studio G3, serial [edited] product W4S43UC#ABU. Can you create ticket for this for your developers? Thank you for your help

5 REPLIES 5

‎09-01-2019 06:36 AM

HP Recommended

We can't create a ticket. But Expert @Paul_Tikkanen has written on this subject and perhaps can help. 

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‎09-01-2019 07:02 AM

HP Recommended

Hi, @karol0000000000 

 

You can see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

See my cautionary note regarding notebooks with switchable graphics...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

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‎09-01-2019 11:23 AM

HP Recommended

Yes, I know this method, but why you can not do this in right way? I have in mind create ticket and solve this? your company delivered wrong driver for this notebook model which causes problems.. Can you report this for some department responsible for this? As you mentioned in article I am on risk and someone wrote that after this switchable graphics do not work correctly..

Thank you for your help

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‎09-01-2019 11:27 AM

HP Recommended

You're very welcome.

 

This is a peer to peer forum, not HP technical support.

 

Neither of us work for or represent HP.

 

You can contact the HP executive team at the link below, and ask them to fix/update the Intel graphics driver for your notebook's model series.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

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‎09-01-2019 11:35 AM

HP Recommended

OK, I understand. I wrote to them. Thank you for your help. I do not have more questions

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