Issue with Keyboard

[Achuth581]

Hi,

I have a HP laptop having issue in keyboard(,(comma) key is contionuosly appearing).

HP

Model: Spectre x360

serial number: [edited]

[KrazyToad]

@Achuth581

I have gone through your Post and would like to help

Does the Comma Key look like it's stuck?

Please run a Keyboard Test and let me know the outcome

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Achuth581]

Hi,

i have tried below steps. except comma(,) button all are working fine.

please suggest if any steps.

Thanks

Achuth Kumar

[The_Fossette]

@Achuth581,

Did you run the keyboard test suggested in the previous post? If yes, then let me know the test result. If no, then run the test.

Cheers!

[Achuth581]

Hi,

Keyboard Test : Failure

Failure  ID: 9C7EX9-930A0M-MFPW2J-G03703

pRODUCT ID: 3ME45PA#ACJ

[Echo_Lake]

@Achuth581

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Achuth581]

Hi,

As i have contacted HP Customer care and they said to raise a request in HP Forum. So i have raised a request.

Again you are telling to contact customer care.

[KrazyToad]

@Achuth581

I have gone through your Post and I understand your concerns

I will escalate your concerns to the appropriate team. We will need few information

I have sent you a private message. Please reply back with the requested information

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

[Achuth581]

Hi,

I have replied ti your private message.

please check.

Thank you.