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‎11-12-2023 11:35 AM

HP Recommended
Product: HP Laptop - 15s-du2077tu
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Community,

I recently replaced the motherboard of my laptop due to water damage. The original motherboard ran Windows 11, but after the replacement, the system indicates that TPM 2.0 is not available. I've ensured that TPM is enabled in the BIOS, but the issue persists.

I reached out to HP Support, but the response has been delayed, and the Virtual Assistant couldn't assist with this specific problem. I have attached some screenshots for reference.

Has anyone encountered a similar issue or has insights into resolving the TPM 2.0 availability problem after a motherboard change?

Your help would be greatly appreciated!

Thank you,
SAMBIOS.pngPC HEALTH CHECK.png

Category:
3 REPLIES 3

‎11-12-2023 11:43 AM - edited ‎11-12-2023 11:52 AM

HP Recommended

Did you install an identical systemboard or was there a version difference?

 

There are ways around the no TPM 2.0 issue.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-16-2023 10:28 AM

HP Recommended

Hello ERICO

It was the same version of motherboard there is no change 

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‎11-16-2023 08:03 PM

HP Recommended
  • If it is the same version, then in BIOS>Security, what are the settings for TPMDevice, TPM State and is Clear TPM set to no?

20231116_215633.jpg

20231116_220009.jpg

 My laptop was born on 07/19

 

You might need to enter the BIOS  ensure that the settings are correct since it is a replacement system board.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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