-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
Hello HP Community,
I recently replaced the motherboard of my laptop due to water damage. The original motherboard ran Windows 11, but after the replacement, the system indicates that TPM 2.0 is not available. I've ensured that TPM is enabled in the BIOS, but the issue persists.
I reached out to HP Support, but the response has been delayed, and the Virtual Assistant couldn't assist with this specific problem. I have attached some screenshots for reference.
Has anyone encountered a similar issue or has insights into resolving the TPM 2.0 availability problem after a motherboard change?
Your help would be greatly appreciated!
Thank you,
SAM
HP Recommended
Did you install an identical systemboard or was there a version difference?
There are ways around the no TPM 2.0 issue.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
2
0
0
HP Recommended
HP Recommended
- If it is the same version, then in BIOS>Security, what are the settings for TPMDevice, TPM State and is Clear TPM set to no?
My laptop was born on 07/19
You might need to enter the BIOS ensure that the settings are correct since it is a replacement system board.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community