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‎07-11-2024 12:57 PM

HP Recommended

HI hp, I am writing to bring to your attention an issue I am experiencing with my HP X360 laptop's hinge. The hinge appears to be malfunctioning, causing the screen to be misaligned and resulting in a  breakage in the left corner area.

The details of my laptop are as follows: Model: HP Pavillion x360 Convertible 15-er0xxx

I have attached a photo showing the damage for your reference.

WhatsApp Image 2024-07-11 at 2.54.44 PM (1).jpegWhatsApp Image 2024-07-11 at 2.54.43 PM (1).jpeg I kindly request your guidance on how to address and resolve this matter.

I would appreciate it if you could provide me with instructions on how to either repair the hinge or explore any available warranty options for further assistance.

Thank you for your attention to this matter. I look forward to your prompt response and resolution

Category:
3 REPLIES 3

‎07-12-2024 07:23 AM

HP Recommended

Hi @RockstarRaju 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎07-13-2024 11:29 PM

HP Recommended

I Responsed to your message and still waiting for your response. 

This is the 2nd time that happeneded to me. Initially for hp envy few years back i had similar issue. And now with Hp pavilion. not sure whats wrong. I am wondering whether i should continue with buying or recommending hp to anyone. I bought this new laptop because my old hp envy had similar issue. Lets hope you help in resolving this issue. Thanks

Was this reply helpful? Yes No

‎07-14-2024 09:08 AM

HP Recommended

Hi @RockstarRaju 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
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