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‎09-01-2023 12:03 AM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14-dh0101tu
Operating System: Microsoft Windows 11

I acquired a product identified as a 'USB C to Dual HDMI Adapter, Multi-Display Docking Station Dual Monitor with 2 HDMI, DisplayPort, 100W PD, 3 USB Ports, USB C Hub Multiport Dongle,' intending to use it with my HP Pavilion x360 Convertible Laptop PC 14-dh0101tu. I have successfully connected my laptop to two external monitors, an LG Model-29WK500/50S using an HDMI cable and a Lenovo ThinkVision Lt1952p 19" using a VGA to HDMI converter. However, I am encountering an issue where the HDMI connection from my second monitor (Lenovo ThinkVision) is not being recognized by the product. I am seeking assistance in resolving this matter.

Product link-https://www.amazon.com/dp/B0C7MWWLFS?psc=1&ref=ppx_yo2ov_dt_b_product_details

Category:
1 REPLY 1

‎09-01-2023 12:07 AM

HP Recommended

@SamTechStar 

 

Its specs

 

            https://support.hp.com/au-en/document/c06309307

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards.

BH
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