• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-18-2020 08:55 PM

HP Recommended
Product: HP Laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Set will exit.

3 REPLIES 3

‎12-18-2020 09:01 PM

HP Recommended
@Sevak3330 wrote:

The driver being installed is not validated for this computer.....

@Sevak3330 

 

Where did you get the driver ? You have to use drivers from HP, not from Intel.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-18-2020 09:06 PM

HP Recommended

It is a graphics driver UHD 620 which worked in my pc but now it is showing an error message.

Was this reply helpful? Yes No

‎12-18-2020 10:28 PM

HP Recommended

@Sevak3330 

 

Please go to the following link

 

           https://support.hp.com/au-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388

 

And click         Detect My Drivers       then follow instructions

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.