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‎02-22-2023 09:55 AM

HP Recommended
Product: hp envy

Hello everybody,

I'm having a few issues with my cpu. I've just bought arefurbished  hp envy but it seems to have a problem. The pc is really slow even though the OS is installed in a SSD. 

I've noticed in the task manager that my cpu doesn't cross 0.39Ghz, which is a really low level. The cpu is a core i7 1065G7 whose maximum speed is 1.5 Ghz.

Do you have any suggestions? what could be the problem?

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1 REPLY 1

‎02-24-2023 10:23 PM

HP Recommended

Hi @Alessandrotesca 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

- Let me know the version of the operating system installed on 
 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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