Issues with mouse on HP Envy x360 in Windows 11

[Alexis110]

It started with my touchpad failing to work, I saw this was common and tried to update driver, there was nothing to update to, then I uninstalled driver for the Symbus SMB Touchpad (saw this as recommended here) Then when I went to reinstall, I couldn't get the same symbus touchpad driver that I had. I have a wireless mouse via USB and was able to get it to work fine and just have the outdated driver with the touchpad, but now my mouse is moving sporadically while I'm in control of my wireless mouse leaving me unable to do anything. I can barely get this to work, as we speak it keeps clicking out of the window and randomly checking things. Should I completely uninstall the touchpad driver at this point? I just need this to be able to work on things so if I have to work with just my wireless mouse until there's a driver compatiable thats fine. I just need something that will allow me total control over my mouse. Any help would be appreciated. 

[Nirvana_95]

Hi @Alexis110 

Welcome to the HP Support Community. 

I see that you are facing touchpad related issues with your system. Do not worry, we are here to help you with it.

May I know if you have made any hardware and software related changes to your system?

I would suggest you boot into the safe mode and check the functionality of the touchpad in safe mode. Here is a link that will help: CLICK HERE

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Alexis110 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!