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‎11-01-2022 04:28 AM

HP Recommended
Product: HP Notebook - 17-ca1065cl

I am having difficulty with my mouse.  I have purchased three new mouse devices.  They work briefly and then stop responding.  Will not scroll or point as required.  Has anyone else had this issue and if so, how did you correct?

Category:
1 REPLY 1

‎11-14-2022 01:22 AM

HP Recommended

Hi @M_S_D_P,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

As you have already replaced the mouse, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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