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‎02-17-2020 10:12 AM

HP Recommended

Yes, I did the tests, but both the quick test and extensive test found nothing wrong.

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‎02-18-2020 07:20 PM

HP Recommended

@Ive_is_here

 

Perform a system reset

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-27-2020 03:49 PM

HP Recommended

I did the reset twice and it did not help: the same symptoms remained. So I had to return it to the retailer.

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‎02-28-2020 12:31 PM

HP Recommended

@Ive_is_here

 

Thanks for keeping us posted

 

Do visit our HP Support Community and drop us a message anytime you need help with your HP Products

 

Thank you

KrazyToad
I Am An HP Employee

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