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‎03-17-2025 01:44 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8H3V1AV)

Jan 29: Reported screen issue. Feb 8: Tech damaged my motherboard. After multiple complaints, replaced on Feb 21 (promised a new one, but no response). Mar 4: New issue (graphics hardware). Multiple visits, no resolution-told to reinstall OS myself! Concerns: 1 Now on a cracked Windows-who pays for the original license? 2 Spent 1L on this laptop-why is my issue still unresolved? Is this how you treat customers?

Category:
1 REPLY 1

‎03-21-2025 10:14 AM

HP Recommended

@harshsehota, Welcome to the HP Support Community 

  

I understand you are facing an multiple issues with your PC. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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