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‎05-11-2020 09:50 AM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (64-bit)

Bought an HP K2500 wireless keyboard it doesn't work with my laptop even though it works with my works laptop.

1 REPLY 1

‎05-19-2020 01:58 AM

HP Recommended

Hi @RandomCharAhoy

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the keyboard is working fine with another computer, it means the hardware of the keyboard is working fine, This could be a connectivity issue.

 

For now, kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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