KEYBOARD AUTOMATICALLY USES "STANDARD PS2" DRIVER EVERYTIME I UNINSTALL IT

[MrJarek]

Dear Community,

The problem is the following:

Keyboard that is in the laptop is not working properly, for example:

1. If you push "p" it also pushes "o" and "UP Arrow"

2. If you push "0" it starts the "spelling.." and also keeps "Windows key" autopushed

3. And so on examples

I dont know why this maybe caused, but i've tried a lot of "solutions", getting even to restore completely the laptop, from zero.

How can i fix my problem?

Actually, the only thing that's working is to use an USB keyboard, so then i can work with it, but i cant work with it if i dont have an external keyboard.

The Laptop has been NEVER opened, so, i tried to clean some keys, but after that, the problem persists.

Can anyone, with the same issue came to the solution? please!!!! 😞

[Echo_Lake]

@MrJarek

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.