KEYBOARD NOT TYPING ALL CHARACTERS

[BMOORE2]

MY R, F, V AND DOLLAR SIGN HAVE STOPPED WORKING. I BELIEVE IT STEMS FROM MY SHIFT KEY. AS I CAN TYPE THOSE LOWERCASE LETTERS SOMETIMES. I UPGRADED DRIVERS ON MY KEYBOARD, LOOKED FOR SYSTEM UPDATES, PULLED THE BATTERY AND HELD THE POWER KEY AND USED COMPRESSED GAS TO CLEAN THE KEYBOARD, ALSO TURNED ON AND OFF STICKY KEYS. EXTERNAL KEYBOARD WORKS. NOT SURE WHATELSE TO DO. (SORRY FOR THE CAPS, IT IS EASIER TO TYPE. THE R, F AND V KEYS SOMETIMES NEED HELD DOWN. THE DOLLAR SIGN DOES NOT WORK BUT THE 4 ON THAT KEY DOES WORK VERY EASY. PLEASE HELP!

[sandytechy20]

@BMOORE2

Welcome to HP support community.

Did you drop liquid or have any accidents with the keyboard? 

Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

  

I recommend the below steps: 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 

if the issue persists, change the keyboard layout and check if it works: Click here for steps. 

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.