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bibz
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Message 1 of 2
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KEYBOARD STOPS WORKING

HP Recommended
hp pavilion gaming laptop 15-ec0101ax
Microsoft Windows 10 (64-bit)

My one year old hp pavilion gaming laptop 15-ec0101ax keyboard stops working suddenly just after warranty period. Initially it started with G,H and backspace buttons. Now almost all keys are not working. I went to HP world center near me, and they told me to replace keyboard . Last one month, they are saying new keyboard is out of stock. I currently type with the help of virtual keyboard . Its really annoying .What can be the reason for keyboard not working ? I don't even rigorously use keyboard .

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @bibz, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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