cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Realtorex Student
Student
1 0 0 0
Message 1 of 2
47
Flag Post
HP Recommended

Keeps shutting off.

‎09-17-2019 01:36 PM

Product: HP Notebook - 17-x108cy
Operating System: Microsoft Windows 10 (64-bit)

I have an "HP Notebook - 17-x108cy" and it will not stay running even when it is plugged in.

It will stay up for a few minutes at a time and then shuts off. I have hard re-set it, reloaded the O.S. and still can't get the battery to take a charge?

Reply
1 REPLY 1
Provost Provost
Provost
41,598 40,037 6,267 10,884
Message 2 of 2
28
Flag Post
HP Recommended

Keeps shutting off.

‎09-17-2019 05:57 PM

Have you tried running a diagnostic test first on the battery through HP Support Assistant and then on the rest of the hardware in the UEFI diagnostic environment? Tap esc as you power up then F2 for diagnostics. If the battery is bad it can cause the system to behave oddly including shutdowns until you replace the battery. We can help with how to replace it and where to get replacement but that is to be done after we gather some data with the tests. 

Reply
0 Kudos

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation