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‎09-21-2020 02:16 AM - last edited on ‎09-21-2020 08:35 AM by Retired

HP Recommended

I recently ordered hp Monitor and hp Key Board . Monitor is installed but Key board is not getting installed. The key board P/N is 844431-111. S/N is CNN [Personal Information Removed]. I have put the two batteries but I am not able to install the software as guided as my product is not getting recognised by HP . Pl. help me to install it and be able to use it."

1 REPLY 1

‎09-24-2020 04:58 AM

HP Recommended

@SUN67

 

Welcome to the HP Support Community.

 

The serial/product number seem to be incorrect. If this is a wireless keyboard, try the steps from here: https://support.hp.com/in-en/document/c00006821

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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