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‎09-25-2024 01:54 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0021nr
Operating System: Microsoft Windows 10 (64-bit)

Please help.  My 'left shift key US' cracked in half and need help with a replacement. 

Can you please help solve my problem.

Attached are pictures.

Thanks in advance. 

 

IMG_3188.jpgIMG_3206.jpgIMG_3187.jpg

Category:
1 REPLY 1

‎09-25-2024 03:23 PM - edited ‎09-25-2024 03:24 PM

HP Recommended

Unfortunately, the keyboard/top enclosure is one entire unit. There are no separate parts, except perhaps the touchpad.

 

For a single key your best bet would be to:

1. Replace the keyboard -

L94518-001
TOP COVER NIGHTFALL BLACK WITH KEYBOARD BL NIGHTFALL BLACK US

2. buy a broken laptop of the same model series - I suggest using eBay or your local online Marketplace

3. try one of the online key replacement vendors.

Here is one of them. I have never done business with them, so this is just for your convenience without a recommendation for them.

https://laptopkey.com/

 

 

For future use, here is the PartSurfer data for your specific laptop

https://partsurfer.hp.com/?searchtext=3G362UA

 

The Maintenance & Service guide for your laptop

https://h10032.www1.hp.com/ctg/Manual/c06618429.pdf

 


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