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Meteora002
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Message 1 of 2
54
Flag Post

Key cap latch broken

‎12-17-2020 01:05 PM

HP Recommended
Product: HP 15-ax002np
Operating System: Microsoft Windows 10 (64-bit)

My Alt key detached itself and won't stay in place after putting it back on.

Upon inspection I think one of the latches on the key cap broke.

What's the best course of action now? 

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1 REPLY 1
Huffer
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Message 2 of 2
Flag Post

‎12-17-2020 02:42 PM

HP Recommended

Not a lot of good news. Individual keys are just not offered for sale by HP and very hard to locate in general. The repair would most likely involve a whole new keyboard and keyboard replacement is not as easy as it was on older laptops or as inexpensive. 


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