12-06-2019 06:56 PM
Hi my son was playing games on my laptop and the W key broke on the connection tab and I am unable to put it back on due to being broke. I have looked online and cannot find a replacement single key and or entire keypad. Looking for any help possible here as I enjoy this laptop but find it hard to use without a w key XD
12-09-2019 03:22 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are looking for a replacement keyboard for your computer.
Don’t worry, I assure you I will try my best to get this sorted.
You can purchase all the replacement parts available for your computer from the HP part surfer.
Follow the steps in the below article for detailed instructions.
Or you can contact support and they will assist you in getting the keyboard replaced.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
12-09-2019 04:43 PM
L20671-001 TOP COVER CFL-H Acid Green W/KB BL US
this is what im shown .... naturally HP doesnt even sell me the parts that i need for my laptop that i purchased from them.....
would be nice if they would actually service an item that they produced
12-10-2019 03:46 PM
you may order the replacement parts locally at the online store such as Amazon or eBay, etc...
as the part numbers are universal.
I hope that answers your query,
If it did, simply select "Accept as solution", to help the community grow,
And if you wish to thank us for our efforts, click on the thumbs up for kudos.
Have a great day ahead.
I am an HP Employee