Keyboard Backlight working on day 1, is not working after updates.

[Robbishort]

I got this wonderful laptop new from a web seller through Amazon. Everything seemed to work correctly. Even the keyboard backlight was working pressing the F5 key. I gave the PC to my technician to install some SW and, when it returned to me, the F5 key did not work anymore. I went through many forum suggestions but no luck. Is anybody aware of any bug in the BIOS or new SW version that can solve the problem? 

Thanks in advance, Rob

[The_Fossette]

@Robbishort,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the keyboard backlight is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you follow the steps in the below article and check.

https://support.hp.com/in-en/document/c01612362

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@Robbishort,

It is great to have you back and your patience is greatly appreciated.

Yes, I recommend you perform a reset on the computer and check if it helps.

Follow the steps in the below artilce to perform a reset.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Robbishort]

Unfortunately the backlight keyboard is still off all the time. The system reset did not help. Now i'm a little bit confused. I personally saw the backlight on a the first power on ... is it possible that it broke soon after the istallation!?!? Can anyone suggest different actions to try to make it work? tks everyone.

[The_Fossette]

@Robbishort,

It is great to have you back and your patience is greatly appreciated.

I recommend you contact HP phone support as it looks like a hardware malfunction.

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!