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‎03-12-2023 05:56 PM

HP Recommended
Product: HP Laptop PC 15-dw4000 IDS Base Model

i just purchased a customized 15t-dw400 laptop from the HP online store.  Included in the customizations  I ordered was a "Full-size island-style backlit natural silver keyboard with numeric keypad".  The keyboard has the back light symbol on the F5 key, but it doesn't do anything.  Is there some setting I need to tweak to get the keyboard back light to work?  Or did I receive a faulty device?

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1 REPLY 1

‎03-12-2023 06:01 PM - edited ‎03-12-2023 06:19 PM

HP Recommended

The 15-dw4000 IDS Base Model does not have a backlit keyboard.

 

If backlighting does come on and you are certain that your order included a backlit keyboard, you will need to have warranty service take care of it.

 

The box should say which kind of keyboard you should have.

 

I do not have access to a BIOS simulator for your notebook.
I do not see any means of disabling the keyboard backlighting that the User manual describes for extending battery life.


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