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Keyboard Ghosting Issue

HP Recommended
Hp Omen 15 en-0001AX
Microsoft Windows 10 (64-bit)

I bought this laptop few days ago and i am experiencing keyboard ghosting issue when gaming. This is doesn't happen in normal usage but when gaming and pressing 2-3 keys simultaneously, one key misses. This is very annoying as this is a gaming laptop. I turned of all sticky and filter keys. Even disabled all hotkeys and tried deleting the keyboard driver and installing again but still issue is there. External keyboard works fine but laptop keyboard doesn't. There are many other people facing this problem too.

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HP Support Agent
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Message 2 of 8
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@vtechster Welcome to HP Community!

 

I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then uninstall the keyboard driver from the device manager and then restart the computer and test.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 8
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I did both things but still getting problem. I am really disappointed to get this from a gaming laptop.

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HP Support Agent
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@vtechster

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a  nice day!!

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Did but still problem not solved.

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Message 6 of 8
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@vtechster

 

Have you tried installing the drivers using HPSA?

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please run a hardware test on the keyboard to make sure the hardware functionality is fine.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Keyboard.
  4. You may also run a quick system test. Share the result on your next post.

Keep us posted.

KUMAR0307
I am an HP Employee

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The hp support assistant is showing no updates available and the component test of keyboard which i did was pass. Thing is it works fine in normal usage but when in gaming and clicking holding 2-3 keys, it misses like one of them. But in normal usage typing is fine.

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@vtechster

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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