Keyboard + HP PC Hardware Diagnostics

[Keyboard-Person]

Hello guys,

I have a problem with my keyboard on HP 15-ay109nj series.

Some key doesn't functional , so i tried to ran hp diagnostic tool and did not succeed.

Once i launch the application as a administartor the application is loaded with error extention:

"This page canno't be reached".

If anyone can give the sulotion of the running HP Diagnostics tool,

And if someone have a suggestion how to clean the keyboard/keyboard keys normally without damaging the hardware i will be more than gratefull!.

Have a blessed day and Thank you!.

[KrazyToad]

@Keyboard-Person

Welcome to HP Community

I have gone through your Post and would like to help

Please run the Keyboard Diagnostic from F2 Diagnostic

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Keyboard-Person]

Hey KrazyToad,

Thanks for answering and supporting.

I have done the keyboard test,

What can i understand from this results beside that he keys isn't function?

Thank you!.

  

[The_Fossette]

@Keyboard-Person

I see that from the screenshots you have shared that the keyboard test failed with a failure ID. It looks like a hardware issue and I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe