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‎08-06-2025 02:09 AM

HP Recommended

The keyboard of my laptop, and HP Pavilion model 15-cc023cl is no longer responding to any keystrokes.  I tried to remove and re-install keyboard drivers but it did not help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2025 07:49 AM

HP Recommended

Hi @Senzanil,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding a non-responsive keyboard on an HP Pavilion 15-cc023cl!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:


Troubleshooting a Non-Responsive Keyboard on HP Pavilion 15-cc023cl

If the keyboard on your HP Pavilion 15-cc023cl laptop is not responding, try the following steps to troubleshoot the issue:

Check Physical Connection:

  • Make sure the keyboard is properly connected. If it's a wireless keyboard, ensure the batteries are working and it's within range of the receiver. For internal laptop keyboards, make sure no dirt or debris is hindering the keys.

Restart Your Laptop:

  • Sometimes a simple restart can resolve the issue. Press "Ctrl + Alt + Delete" and select "Restart". If this does not work, press and hold the power button for several seconds to force a shutdown and then restart.

Reset BIOS Defaults:

  • Restart your computer and repeatedly press "Esc" to enter the Start-Up Menu. Then press "F10" to enter the BIOS Setup. Navigate through the BIOS menu to reset to default settings. Save changes and exit.

System Restore:

  • Use Microsoft System Restore to return your computer to a previous state when the keyboard was working:
    • Go to "Start", search for "System Restore", and open it.
    • Follow the on-screen instructions to select a restore point and restore your system.

Run Windows Troubleshooter:

  • Go to "Start", search for "Troubleshoot settings", and open it.
  • Under "Find and fix problems", select "Keyboard" and run the troubleshooter.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎08-07-2025 07:49 AM

HP Recommended

Hi @Senzanil,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding a non-responsive keyboard on an HP Pavilion 15-cc023cl!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:


Troubleshooting a Non-Responsive Keyboard on HP Pavilion 15-cc023cl

If the keyboard on your HP Pavilion 15-cc023cl laptop is not responding, try the following steps to troubleshoot the issue:

Check Physical Connection:

  • Make sure the keyboard is properly connected. If it's a wireless keyboard, ensure the batteries are working and it's within range of the receiver. For internal laptop keyboards, make sure no dirt or debris is hindering the keys.

Restart Your Laptop:

  • Sometimes a simple restart can resolve the issue. Press "Ctrl + Alt + Delete" and select "Restart". If this does not work, press and hold the power button for several seconds to force a shutdown and then restart.

Reset BIOS Defaults:

  • Restart your computer and repeatedly press "Esc" to enter the Start-Up Menu. Then press "F10" to enter the BIOS Setup. Navigate through the BIOS menu to reset to default settings. Save changes and exit.

System Restore:

  • Use Microsoft System Restore to return your computer to a previous state when the keyboard was working:
    • Go to "Start", search for "System Restore", and open it.
    • Follow the on-screen instructions to select a restore point and restore your system.

Run Windows Troubleshooter:

  • Go to "Start", search for "Troubleshoot settings", and open it.
  • Under "Find and fix problems", select "Keyboard" and run the troubleshooter.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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