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‎07-27-2021 12:54 PM

HP Recommended

Some specific keys of my laptop in the top row is not working by pressing the key. I need to press it multiple times to work. Some times it will not work and I use onscreen keyboard. 

I did the followings but still have the problem:

  1. Updated the BIOS to latest version (QBL_A18) available on the manufacture's server <dell.com> .
  2. Reinstalled/refreshed/rescanned the Keyboard driver.
  3. Restarted the system.
  4. Updated the windows (8.1 Enterprise).
  5. Plug/unplug the Keyboard and checked the wires and plugs.
Category:
2 REPLIES 2

‎07-28-2021 02:22 AM

HP Recommended
You can also clean the computer or consider replacing it with a new keyboard.
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‎07-28-2021 10:23 AM

HP Recommended

@mq5 

You said you unplugged the keyboard.  So, is this a desktop? Asking because you posted this in the Laptop section.

 

It's helpful to post the model number of the PC -- as we need that information.



I am a volunteer and I do not work for, nor represent, HP
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