Keyboard & Mouse work in Bios but not Windows 10 (after hardware 'repair')

[AJH1833]

OK - so it's the coronavirus lockdown, so I decided to 'repair' my daughter's laptop for her. It had a VERY noisy fan. I ordered the part, replaced the fan, no problem - the laptop is now working very quietly. Just a few problems after my 'repair'...

1. The keyboard and mouse are not working (but they work in the Bios)

2. The network adaptors don't seem to be working.

Strong likelihood that I have incorrectly reinserted some internal cables, but why would the keyboard and mouse work in the BIOS?? Thanks

[Riddle_Decipher · Accepted solution]

@AJH1833 Perhaps, you can check with an alternate keyboard and mouse, if you can get it to work in windows, simply 'Go into Device Manager>System Devices and disable Intel Integrated Sensor Solution it should fix the issue after a restart'.

This seems to have worked for others! let me know if it works for you.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[AJH1833]

Amazing @Riddle_Decipher - thank you. Given that the laptop had a touchscreen that was working this took 30 seconds to fix. Thank you!

I do still have a problem with the Wifi not working, any idea how to address that one?  The Device manager shows various elements in Network Adaptors:

WAN miniport (IKEv2)

WAN miniport (IP)

WAN miniport (IPv6)

WAN miniport (L2TP)

WAN miniport (Network Monitor)

WAN miniport (PPPOE)

WAN miniport (PPPTP)

WAN miniport (SSTP)

All appear to be working according to their Device Status (This device is working properly).

The only option in the Network settings that I can see is Flight Mode. Naturally, I have tried turning that off, but no other networks are detected...

[Riddle_Decipher]

@AJH1833 Sure, here are a few steps that may help:

I request you to check in the device manager if the wifi card drivers are present:

• Open the device manager.

Figure : Example of the Device Manager

• Expand "Network adapters" and let me know what is listed in network adapters.

If the drivers in network adapters do not have a yellow exclamation mark or a question mark then please perform the following steps that can help to fix the wifi issue:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems.
You can change the operating system with the drop-down in the upper-right corner of the document

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[AJH1833]

Hi @Riddle_decipher thank you for all of your support. It turned out that I had not correctly reinserted the wireless card... I guess that's the problem when a newbie tries to do these things. Thankfully I got it figured out and family harmony has been restored. 

Thanks for your help.

[Riddle_Decipher]

@AJH1833 That's awesome, I'm glad it's been sorted & the harmony's restored 🙂

If you need anything else, feel free to write to us, any time & have a good day ahead.

[Abid_Ali]

It’s really working kudos!!