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‎07-28-2020 09:49 PM

HP Recommended
Product: Hp elitebook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

My keyboards and mouse not working anymore but the screentouch is working well, how do I activate the keyboard and mouse?

1 person had the same question
2 REPLIES 2

‎07-29-2020 12:02 AM - edited ‎07-29-2020 12:17 AM

HP Recommended

I recommend that you try to find drivers in your device support page.

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g2-notebook-pc/14169372

Try Windows Update. Next step might require an external mouse,

If that doesn't work, open Device Manager. Search 'Device Manager' in search bar on the taskbar.

Device ManagerDevice Manager

Open the Mice menu and right-click 'Standard PS/2 Mouse' or 'Synaptics Touch Pad' (whichever is applicable ) and click update.

Then a dialog-box will appear and then click 'Search for drivers on Internet '.

Do the same for the keyboard.

 

If this does not work, there is a chance that your hardware has gone bad.

 

I am not an HP Employee.

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‎07-29-2020 04:16 AM

HP Recommended

You can try to uninstall the keyboard driver, and then re-download

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