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‎08-10-2022 04:31 AM

HP Recommended
Operating System: Microsoft Windows 11

My external wired mouse and keyboard wouldn't work all of a sudden, maybe due to third party software? (Was trying to download razer synapse at the time) It works fine in BIOS and Advanced Boot Options but not in Windows 11. What do I do to fix this?

1 REPLY 1

‎08-10-2022 07:26 AM - edited ‎08-10-2022 07:27 AM

HP Recommended

Hello @NgZhanIan_12 

 

Use external USB keyboard and mouse to get information I will need to help you.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name
Version
System SKU ( equals HP product number (p/n) )
BIOS Version/Date
SMBIOS Version
BaseBoard Model
BaseBoard Name


(2) Please report your results

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