Keyboard and touchpad issue

[chuyanprasenjit]

Product ID: 15-da0327TU

Keyboard and touchpad problem 

On screen keyboard also problem 

Sometimes it typed ñīöã and some keys are not working 

After some time it working as normal but after few seconds it problematic touchpad also problematic 

Right click not working in many times and scroll up and down not working in touch pad and page up and down not working in keyboard 

Touch pad wrong functioning 

[A_Gayathri]

Hi @chuyanprasenjit,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing multiple issues with both the keyboard and touchpad on your HP Notebook 15-da0327tu. 

Here are a few steps to troubleshoot and potentially resolve these problems:

 

1. Check for Physical Issues

• Clean the Keyboard and Touchpad: Dust and debris can cause keys and the touchpad to malfunction. Use compressed air to clean the keyboard and a microfiber cloth for the touchpad.
• Check for Damage: Inspect the keyboard and touchpad for any visible damage.

2. Update Drivers and BIOS

• Update Keyboard and Touchpad Drivers:
  1. Go to the HP Support website and enter your laptop's product ID (15-da0327TU).
  2. Download and install the latest drivers for the keyboard and touchpad.
• Update BIOS:
  1. Visit the same HP Support website and check for any BIOS updates available for your laptop.
  2. Follow the instructions to download and install the BIOS update.

3. Check for Software Issues

• Run Windows Update: Ensure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update and check for updates.
• Run HP Support Assistant: This tool can help diagnose and fix issues. Download it from the HP Support website if it's not already installed.

4. Run Hardware Diagnostics

• HP Hardware Diagnostics Tool:
  1. Turn off your laptop.
  2. Turn it back on and immediately press the Esc key repeatedly until the Startup menu opens.
  3. Press F2 to open the HP PC Hardware Diagnostics.
  4. Run the tests for the keyboard and touchpad.

5. Check for Malware

• Run a Full System Scan: Use Windows Defender or any reputable antivirus software to check for malware that might be causing these issues.

6. Perform a System Restore

• Restore to a Previous Point:
  1. Go to Control Panel > System and Security > System.
  2. Click on System Protection, then System Restore.
  3. Choose a restore point from before the issues began.

7. Reset Windows

• Reset Your PC:
  1. Go to Settings > Update & Security > Recovery.
  2. Under "Reset this PC," click Get started.
  3. Follow the instructions to reset your PC. You can choose to keep your files or remove everything.

8. Check On-Screen Keyboard Settings

• Ease of Access Settings:
  1. Go to Settings > Ease of Access > Keyboard.
  2. Ensure that the on-screen keyboard is set up correctly and not interfering with your physical keyboard.

Refer to this document: HP Notebook - 15-da0327tu User manual

I hope this helps. 

`

Take care and have a good day.

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