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‎03-18-2024 04:29 PM - edited ‎03-18-2024 04:32 PM

HP Recommended
Product: HP Pavillion LAPTOP 14S
Operating System: Microsoft Windows 11

When I got my laptop, it came with a backlit keyboard… As in, when the laptop was turned on the keys were lit up

quite some time ago, I noticed that the keys were no longer lighting up

i am 100% certain this feature used to work as I remember saying to my friend who was with me at the time that I thought it was a cool feature.

Strangely, my F5 key is blank and there is no other key with the backlight icon

I have no idea how to resolve this, I have tried a few different things. Just now I entered the BIOS settings and changed the activation key, but this made no difference.

i can’t find anything to do with it on my settings, or in the control panel

I’m not the most techy person, I don’t really want to take the Laptop apart in anyway, as I have no idea how to do this and it seems unnecessary for such a small technical issue

Obviously it’s not a big deal, the laptop still fully functional, but for some reason it just really gets on my nerves and I want to fix it… I feel like I’m going crazy because I know it used to work!

 

can anyone suggest anything, I’d be really grateful to find a solution! 
thank you 

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