Keyboard backlights turn off automatically after a few seconds

[NinoH]

Hello ,

I've recently bought "HP Pavilion Gaming Laptop 17-cd0xxx" and when I open its keyboard backlights it went off if laptop is in idle state after few seconds. I need to turn off this behavior. I need keyboard lights to remain turn on until I turn it off manually.

Things I've tried:

1) I tried BIOS solution available on google in which there should be a tab on BIOS screen named advanced but there is no advanced or alike tab. Also, I've checked other options and tabs in detail and found nothing related to keyboard backlights

2) I've upgrade BIOS to latest F.12 version available against my hardware from HP official website using HP assistant.

3) No, F5 turns it on but when you don't use the keyboard, backlight goes out so please don't give me that advice

Is there any solution to this problem, please someone help, it bothers me a lot, I'll be forced to ask for a refund

Can anyone guide me because this really irritates me when it goes off. Thanks in advance.

Regards,

NH.

[Riddle_Decipher]

@NinoH Welcome to HP Community!

If you've already updated to the latest BIOS and yet the options to make changes to the backlight on BIOS are unavailable, I'm afraid the device is designed to timeout and there's no way of changing the same, 

HP has locked a few settings on your computer which are being managed by the system configuration as the device is configured to its optimal performance.

As mentioned there's no way of resetting or changing these locked settings via HP articles or assistance,

You could unlock and make changes at your own discretion using 3rd party tools, however, HP doesn't recommend the same nor has information about the tools used.

I hope you understand.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.