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‎09-14-2019 10:32 AM - last edited on ‎09-15-2019 10:32 AM by Retired

HP Recommended

As "ae_user" mentioned, @Echo_Lake, there is no advanced tab in the F.12 bios ... 20190914_122625.jpg

6 REPLIES 6

‎09-15-2019 11:08 AM

HP Recommended

@I_am_Allan
Thank you for posting on the HP Support Community.

  • What is the exact issue with computer?
  • Did you make any changes on the settings of your PC prior to the issue?
  • What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎09-15-2019 12:05 PM

HP Recommended

1. The 'exact' issue is: Lack of control of the keyboard lights and the lack of control of fan speed.

 

2. Tried upgrading and then downgrading the UEFI/BIOS.

 

3. Tried OMEN Command Center (which is supposed to work on the Pavillion Gaming laptop...)
Tried ASUS Aura
Searched the Web.

Posted here.

 

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‎09-16-2019 11:45 AM

HP Recommended

@I_am_Allan
thank you for posting back 

 

  • When was the last time it worked fine?
  • Have you tried system softwre restore options?

If its a saftware realated issue you can reinstall windows opearting system which will reinstall original factory shipped sofware and drivers.

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perofrm system factory rescovery.

 

Note: Back up all personal files and read all caution statements before performing a system recovery. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎09-16-2019 11:48 AM

HP Recommended

@Echo_Lake no offence ... it never worked fin.
This isn't a windows problem, it's an HP Problem, and their lack of software for their laptops.

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‎09-16-2019 09:55 PM

HP Recommended

@I_am_Allan
 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎12-03-2019 02:06 AM

HP Recommended

i returned the laptop to BestBuy and bought an Asus G531GT "Hero III".  Not perfect, but, certainly better.

1 person found this reply helpful
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