Keyboard backslash button maps to ctrl

[knutselsmurf2]

Hey,

My new HP spectre has a AZERTY keyboard.

All keyboard buttons work correctly, except the backslash/arrow button.

This button maps to "ctrl"

Keyboard is set to 'belgian point'

Does anyone have an idea to fix this issue?

Below: image of the keyboard. Note that in a standard AZERTY layout, the highlighted key is in fact the "ctrl" button.

[Jeet_singh]

@knutselsmurf2,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you need assistance with the keyboard issue. Don't worry we'll work together to help you find a solution.

There are two common keyboard issues that can occur during the normal operation. 

The first is the Num Lock key gets accidentally pressed, turning a portion of the keyboard into a number pad. 

The other is the keyboard language gets inadvertently switched from its original language to another, resulting in some letters and numbers appearing different on the screen than how they are typed. 

By default, the keyboard language corresponds to the operating system language for the region where the computer was purchased. If it was purchased in an English-speaking country, it has a keyboard configured for an English operating system. Similarly, a computer purchased in Japan has a keyboard configured for a Japanese operating system. The keyboard language is controlled by the operating system, and can be changed to any language that the operating system supports, even if the physical keyboard layout does not match a selected language.

If the keyboard inadvertently gets switched to another language, anything typed on it may not produce the expected results.

For example, if a German keyboard gets mistakenly set to English, then the keystrokes produce English-style text instead of German-style text. Typing the German word "Katze" (cat) instead produces "Katye" (a nonsense word).

Figure : German and US keyboard layouts

You can resolve this issue by setting the keyboard to the desired language.

To set the keyboard language:

1. Click Start, enter regional in the search field, then select Regional and Language Settings from the search results list.

2. Select the Keyboards and Languages tab, then click Change keyboards.

   Figure : Keyboards and Languages

   

3. In the Text Services and Input Languages window, click the Add button.

   

4. In the Add Input Language window, select a language and click OK.

   Figure : Add Input Languages

   

5. In the Text Services and Input Languages window, set the Default input language to the one you just selected.

   Figure : General tab of Text Services and Input Languages

   

try updating the notebook's BIOS and device drivers. 

For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software. 

For advanced troubleshooting on your concern: Click here 

  

For other issues within the keyboard: Click here 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[knutselsmurf2]

Thanks for the reply

But do you have any idea which layout the keyboard is?

Because I have never seen a AZERTY keyboard with the backslash button on that place. 

Note that one of the first things i did is switch the keyboard to a qwerty layout (for testing). But also there, the backslash key mapped to 'ctrl'

Also all drivers, bios drivers, ... are updated to the last version available.

[Jeet_singh]

@knutselsmurf2,

Thank you for replying,

As I understand you have already tried to follow the steps suggested and still having the issue. In this scenario, I would suggest you contact our HP phone support for further assistance.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,