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‎04-15-2025 12:31 PM

HP Recommended

Sure, that would be great, if you could do that! Thank you very much in advance!

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‎04-15-2025 02:10 PM

HP Recommended

It was brought to my attention that your laptop was delivered with FreeDos.

 

That is why there is no access to the HP Cloud Recovery tool.

 

You will have to install Windows from a image of the operating system. I suggest using RUFUS to creat a USB installer.

 

 

The backlighting issue is not something you can actually start a warranty case with. Like I stayed before. You can hope it changes, but that is the extent of it.


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‎04-15-2025 02:13 PM

HP Recommended

Alright, I find that the OS case has been figured out already.

 

But about the backlighting issue, is it escalated to a higher level like previously mentioned that it has, or would this be the end of our discussion? I know I may not start a warranty case as nowhere is it stated that this feature is supported, but it's not on any other model either, yet they do feature this, which is why I started this discussion in the first place.

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‎04-16-2025 07:48 AM

HP Recommended

@Ivo15 

 

I'm Hawks_Eye, and I'll be happy to help you out!

 

It seems like you've already explored the operating system aspect of the issue, and you're now seeking clarity on keyboard issue.

 

In this regards, I request you to contact the nearest service center for further assistance.

 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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