• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-01-2018 02:02 PM

HP Recommended
Product: HP Zbook Studio G5 x360
Operating System: Microsoft Windows 10 (64-bit)
I basically bought a brand new HP Zbook Studio X360 and after using it for a while the keyboard and touchpad didnt respond anymore. I got the toucpad to work by simply restarting the device, however tgis didnt work for the keyboard. Now I cant do anything with the keyboard even though the CAPSLOCK light burns continuously. PLEASE HELP
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2018 04:42 AM

HP Recommended
I did a hard reset and it worked. Pressed on/off button for 15 secs

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-02-2018 12:08 AM

HP Recommended

I would contact HP for warranty service:

https://support.hp.com/us-en/contact-hp/product/hp-zbook-studio-x360-g5-convertible-workstation/2007...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-02-2018 01:58 AM

HP Recommended
I sort of want to do that as a last resort... The CAPSLOCK light also keeps burning when the pc is shut off.
Was this reply helpful? Yes No

‎08-04-2018 04:42 AM

HP Recommended
I did a hard reset and it worked. Pressed on/off button for 15 secs
Was this reply helpful? Yes No

‎12-25-2019 10:58 AM

HP Recommended

Thank you, that worked! Laptop is a week old!! I brag and promote HP products all the time and this is the second laptop out of the box I've gotten and has issues. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.