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‎08-01-2018 02:02 PM

HP Recommended
Product: HP Zbook Studio G5 x360
Operating System: Microsoft Windows 10 (64-bit)
I basically bought a brand new HP Zbook Studio X360 and after using it for a while the keyboard and touchpad didnt respond anymore. I got the toucpad to work by simply restarting the device, however tgis didnt work for the keyboard. Now I cant do anything with the keyboard even though the CAPSLOCK light burns continuously. PLEASE HELP
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2018 04:42 AM

HP Recommended
I did a hard reset and it worked. Pressed on/off button for 15 secs

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4 REPLIES 4

‎08-02-2018 12:08 AM

HP Recommended

I would contact HP for warranty service:

https://support.hp.com/us-en/contact-hp/product/hp-zbook-studio-x360-g5-convertible-workstation/2007...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎08-02-2018 01:58 AM

HP Recommended
I sort of want to do that as a last resort... The CAPSLOCK light also keeps burning when the pc is shut off.
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‎08-04-2018 04:42 AM

HP Recommended
I did a hard reset and it worked. Pressed on/off button for 15 secs
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‎12-25-2019 10:58 AM

HP Recommended

Thank you, that worked! Laptop is a week old!! I brag and promote HP products all the time and this is the second laptop out of the box I've gotten and has issues. 

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