Keyboard for HP Pavilion Laptop PC 15-eh is playing up, but no new drivers on website. Only 3Y. Help

[ChrisSS3]

Help! How can I get a keyboard driver update For a pavilion 15-eh0515sa? My HP  Pavilion is only 3y old but there are no software or driver updates available for it on the HP website!   Half a dzn keys no longer work when I came back off holiday  – they were fine before.

 I've run a scan - no problem and I've updated windows with the latest updates stop - still not working.

So now I have a 3y laptop I can't use stop would be grateful for any suggestions!

[Nal_NR]

Hi @ChrisSS3,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the keyboard.

This could be a hardware issue. Let's test the keyboard hardware.

Test the keyboard

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

Note: Bluetooth devices are not currently supported.

Download the latest version of HP PC Hardware Diagnostics.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

Click Component Tests > Input Devices > Keyboard Test.

Click Run once to begin the test.

The test ends when you complete the tasks or 3 minutes elapse.

For more information about using HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for hardware failures.

Click here for the remaining options. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.