Keyboard freezing

[Milleroo]

I recently bought an HP Envy and the keyboard keeps freezing multiple times a day. The only solution seems to be restarting, which is infuriating as I use it for work with tight deadlines and lots of opened files. Is this a common problem and is there an easy fix? I've checked the BIOS etc. and everything is up to date. 

[Treeko]

Hi @Milleroo 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

- Let me know the version of the operating system installed 
 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support
 

[Milleroo]

Hi, thanks for your reply. It is an HP Envy Laptop 17-cr0xxx and the operating system is Windows 11

[Treeko]

Hi @Milleroo 

Thank you for confirming.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Milleroo]

Thanks, I tried that but it said "the best driver for this device is already installed".

[Treeko]

Hi @Milleroo 

Could you check on available updates under HP Support Assistant as well.

Kee me Posted!

Treeko
HP Support
 

[Milleroo]

Hi, yes I just checked and it says I am up to date with software & drivers.

[Treeko]

Hi 

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Milleroo]

Thanks. I tried to do that but it says everything is already up to date.

[Treeko]

Hi @Milleroo 

Request you to please click on this link and follow the steps to perform a hardware diagnostic test.

If there is a failure ID, I request you to share the Failure ID with us.

I hope this helps.

Take care and have a good day.

Treeko

HP Support